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The Journal of Sport and Healt Research (JSHR) is an associated journal to D.A.A. association, a professional health journal, sport and education.

EVALUATE THE MANAGEMENT OF THE QUALITY IN THE MUNICIPAL SPORTS SERVICES OF THE REGION OF MURCIA. EFQM MODEL

 

ABSTRACT

 

In this study, the level of quality management is assessed in municipal sports services in the Region of Murcia, in municipalities with more than 25,000 inhabitants. Applies the European Foundation For Quality Management model, made up of nine factors, is applied. They are the internal-worker clients themselves, who carry out a self-assessment of the different sports services. Fulfilling the questionnaire proposed by the model, which is contextualized in the context language, taking into account the singularities and peculiarities of sports services. The sample consisted of 133 workers, 80 men (60.2%) and 53 women (39.8%) that are internal-workers, nine municipal sports services customers. analysis the confirmatory factorial (Thomson, 2004) was used in calculating the validity of constructs. Cronbach alpha coefficient was used, with a significance level of p ≤ 0.5 for reliability. The strengths are: leadership with 69 points (69.0%) and weaknesses are: policy and strategy 48 points (60.6%) and results in society with 37 points (60%). The profile, sum of all scores achieved in the different criteria is 644 points from the 1000 model marks the maximum. , so the results are acceptable. Therefore we can say that the results are acceptable.

 

KEY WORDS

Sports management, excellence, quality, servucción.

 

 
Journal of Sport and Health Research - 2009